Blacklisted
Last Updated: 22 February 2026
1. Overview
This Returns & Refunds Policy applies to purchases made through the Blacklisted website.
Blacklisted is a trading name of KHORA Collective Limited, registered in England and Wales.
If you have any questions regarding returns, please contact:
support@blacklistedthegame.com
2. Your Right to Cancel (UK Customers)
If you are purchasing from the United Kingdom, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving your goods.
To exercise your right to cancel, you must notify us in writing within 14 days of delivery at:
support@blacklistedthegame.com
You then have an additional 14 days to return the goods to us.
To qualify for a refund:
- The product must be unused
- The product must be in its original packaging
- The product must be in resalable condition
Refunds will be processed within 14 days of receiving the returned goods.
Return shipping costs are the responsibility of the customer unless the item is faulty.
3. International Returns (UAE, US, Ghana)
For customers outside the UK, we accept returns within 14 days of delivery, provided that:
- The item is unused
- It is returned in original packaging
- It is in resalable condition
Customers are responsible for return shipping costs and any associated customs fees unless the product is defective.
Refunds will be processed once the returned item has been inspected.
4. Faulty or Damaged Items
Under the Consumer Rights Act 2015 (UK), goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
If your item arrives damaged or defective, you must contact us within 48 hours of delivery and provide photographic evidence.
Where a product is confirmed to be faulty, we will offer:
- A replacement, or
- A full refund (including standard delivery costs where applicable)
For international customers, we will provide an appropriate remedy in line with applicable consumer protection laws.
5. Non-Returnable Items
We reserve the right to refuse returns where:
- The product has been used
- The product is damaged due to misuse
- The product is not returned in its original condition
For hygiene and resale reasons, opened or heavily used items may not be eligible for refund.
6. Refund Processing
Refunds will be issued to the original payment method used at checkout.
Please allow:
- Up to 14 days for processing after receipt of returned goods
- Additional time for your bank or payment provider to complete the transaction
Shipping fees are non-refundable unless the item is faulty or incorrectly supplied.
7. How to Return an Item
To initiate a return:
- Email support@blacklistedthegame.com
- Include your order number and reason for return
- Wait for return instructions
- Package the item securely and return it using a tracked service
We recommend retaining proof of postage, as we are not responsible for items lost in transit.
8. Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund as appropriate.
9. Contact
For all returns and refund enquiries:
support@blacklistedthegame.com
Blacklisted
Trading name of KHORA Collective Limited
3rd Floor, 86-90 Paul Street
London, England
EC2A 4NE
United Kingdom